Guest Services & Lobby Hosts
Welcoming guests with professionalism and warmth, ensuring a seamless and exceptional first impression.
Front Desk Services
At Team Plus, we understand that your front desk is the face of your property. It is the first and last impression every guest experiences, making it one of the most critical components of your operation.
Our front desk professionals are trained to deliver exceptional guest service, maintain operational efficiency, and represent your brand with professionalism, warmth, and attention to detail.
Comprehensive Front Desk Solutions
We provide reliable, well-trained personnel to support your front office operations at every level.
Front Desk Agents
Our agents are equipped to manage daily guest interactions while maintaining a high level of professionalism and service.
Core Responsibilities:
- • Guest check-in and check-out processes
- • Reservation handling and modifications
- • Answering phone calls and guest inquiries
- • Processing payments and verifying billing information
- • Providing local information and guest assistance
- • Handling guest requests and service coordination
- • Maintaining accurate records within your PMS system
Guest Service Representatives
Focused on enhancing the overall guest experience, ensuring every interaction is smooth and memorable.
Responsibilities include:
- • Delivering personalized guest service
- • Resolving guest concerns promptly and professionally
- • Coordinating with housekeeping and maintenance teams
- • Assisting with special requests and VIP services
Front Office Supervisors
We provide experienced leadership to ensure smooth daily operations and staff accountability.
Key Functions:
- • Shift management and team coordination
- • Ensuring service standards are consistently met
- • Handling escalated guest concerns
- • Monitoring performance and workflow efficiency
- • Supporting revenue and occupancy optimization efforts
Our Operational Approach
At Team Plus, we go beyond staffing—we deliver structure, reliability, and service excellence.
Guest-Centered Training
Our team is trained to prioritize guest satisfaction while maintaining efficiency and professionalism in every interaction.
Technology Adaptability
Our staff can quickly adapt to your Property Management System (PMS), booking platforms, and internal tools.
Professional Representation
We ensure our personnel align with your brand image, communication style, and service culture.
Consistency & Accountability
Through supervision and coordination, we maintain consistent service levels across all shifts.
Why Partner with Team Plus
First Impressions That Matter
We provide polished, professional staff who create a welcoming and positive experience from the moment guests arrive.
Reliable Coverage
We help eliminate staffing gaps that can disrupt operations, especially during high occupancy or peak seasons.
Operational Efficiency
Our team helps streamline front desk processes, reducing wait times and improving overall guest flow.
Reduced Management Burden
We handle recruiting, training, and coordination, allowing your management team to focus on core operations.
Flexible Staffing Solutions
Whether you need temporary coverage, seasonal support, or long-term staffing, we adapt to your needs.
Tailored Solutions for Your Property
We offer customized front desk staffing for:
- • Hotels & Resorts
- • Boutique Properties
- • Timeshare Resorts
- • Extended Stay Hotels
- • Multi-property operations
Results You Can Expect
By partnering with Team Plus, your property benefits from:
- • Improved guest satisfaction and reviews
- • Faster check-in and check-out processes
- • Professional and consistent guest interactions
- • Reduced staffing stress and turnover
- • Enhanced operational flow
Let’s Elevate Your Guest Experience
Your front desk sets the tone for the entire stay—and we help you get it right every time.
At Team Plus, we provide the people, professionalism, and structure needed to deliver exceptional service from the first interaction to the last.
Let’s connect and build a front desk solution tailored to your property.
Maintenance & General Labor Services
At Team Plus, we understand that a well-maintained property is essential to both guest satisfaction and operational efficiency. Behind every successful hotel or resort is a reliable maintenance and support team ensuring that everything runs smoothly—day in and day out.
We provide skilled maintenance personnel and dependable general labor staff who are ready to support your operation, reduce downtime, and maintain the quality standards your guests expect.
Comprehensive Support Solutions
Our services are designed to cover both technical maintenance needs and general operational support, ensuring your property remains functional, safe, and presentable at all times.
Maintenance Technicians
Our maintenance professionals are trained to handle a wide range of day-to-day repair and upkeep tasks across your property.
Core Responsibilities:
- • Preventive maintenance and routine inspections
- • Basic electrical, plumbing, and HVAC support
- • Repair of fixtures, furniture, and equipment
- • Troubleshooting operational issues
- • Ensuring rooms are ready for guest occupancy
- • Responding to maintenance requests in a timely manner